FAQs

Q. Does your company require a minimum order?

A. No, order as much or as little as you like. We’re happy to have your business.

Q. Is your online shopping cart system secure?

A. Absolutely 100% secure. We use 128-bit SSL encryption, so you can feel safe when ordering from us! If you would still prefer to place your orders by other means, then please click here for our contact information.

Q. How do I place an order online for special overnight shipments? The only options available on your online ordering system was for UPS Regular Ground.

A. We apologize, but at this time when placing an order online your only option is UPS Ground delivery. We are researching a solution to this issue. For orders that must ship sooner than Regular UPS Ground may be called or e-mailed to us.

Q. Why are your prices so low?

A. Our showrooms are some of the largest in the Gulf South. Our buying power gives us the ability to pass on better prices to our customers.

Q. How is your quality?

A. We only carry products that are up to our discriminating standards. We don’t sell the “cheap” stuff, only the items you would be proud to have in your home. We purchase from manufacturers that are established, insured, and as dedicated to service as we are. Products are covered by the manufacturer’s warranty, which is usually one year up to lifetime depending on the item.

Q. How long will it take to receive my order?

A. That will depend on your location. Items in stock are shipped same-day or next-day. Most UPS Ground order arrive 3-7 days from your order date. Out of stock items may be drop shipped from the factory if possible. Please allow an extra 2-5 days for drop shipments. Special orders may take up to 4-6 weeks, depending upon manufacturer availability.

Q. Where is your company located?

A. Lighting Incorporated calls Louisiana its home. We have two showrooms, one in New Orleans and one in Mandeville. Most of products ship from our New Orleans warehouse, and all items can be either shipped to your home or picked up at one of our two locations. Click Here address and driving directions.

Q. How do we place an order?

A. You may order online using our shopping cart system, Or you may phone in your orders by calling (504)486-5761. Our Telephones are answered Monday through Friday, 8 a.m. until 5 p.m., and Saturday 9 a.m. until 3 p.m. Central Standard Time. For off hours information, please e-mail us.

Q. What type of payment do you accept?

A. We accept Pre-Pay orders only. You can pre-pay by using any Major Credit Card (Online or Via Telephone orders). You may also pay by mailing us your payment via check. Please note payment made by personal check will be subject to will delay shipment of order until the bank processes your check. This may take from 2-12 working days depending on your bank.

Q. What if I think there is an error with my order?

A. Once our online shopping system processes your order, a Lighting Incorporated salesperson will check it for any errors. If we believe an order is missing essential items, contains incorrect pricing or shipping charges, or is flawed in any other way, we will consider the transaction VOID and notify you by telephone or email so we may properly resubmit the order with the appropriate information. Of course, if you think there is an error with your order, feel free to contact us at any time!

Q. Is there a Technical Support Line available?

A. Yes. Our Customer Service Representatives will provide you with technical information on our products only. We also offer professional lighting advice, layout, and design services. Due to strict laws, we cannot offer or give any type of installation or wiring information. The law requires that only your local licensed electrical contractor can offer this information. Since we are not Licensed Electrical Contractors, we are regulated by state and federal laws not to offer any wiring or installation advice. We can only give you information on the actual product and what it will do, but not how to install it or wire it. We apologize for this inconvenience.

Hours

Monday - Friday 8:30 am – 5:00 pm
Saturday 9:00 am – 3:00 pm