Q. Does
your company require a minimum order?
A. No, order as much or as little as you like. We're happy
to have your business.
Q. Is your online shopping cart system secure?
A. Absolutely 100% secure. We use 128-bit SSL encryption,
so you can feel safe when ordering from us! If you would still
prefer to place your orders by other means, then please click
here for our contact information.
Q. How do I place an order online for special overnight
shipments? The only options available on your online ordering
system was for UPS Regular Ground.
A. We apologize, but at this time when placing an order
online your only option is UPS Ground delivery. We are
researching a solution to this issue. For orders that must ship
sooner than Regular UPS Ground may be called
or e-mailed to us.
Q. Why are your prices so low?
A. Our showrooms are some of the largest in the Gulf South.
Our buying power gives us the ability to pass on better prices
to our customers.
Q. How is your quality?
A. We only carry products that are up to our discriminating
standards. We don't sell the "cheap" stuff, only the
items you would be proud to have in your home. We purchase from
manufacturers that are established, insured, and as dedicated
to service as we are. Products are covered by the manufacturer's
warranty, which is usually one year up to lifetime depending on
the item.
Q. How long will it take to receive my order?
A. That will depend on your location. Items in stock are
shipped same-day or next-day. Most UPS Ground order arrive 3-7
days from your order date. Out of stock items may be drop shipped
from the factory if possible. Please allow an extra 2-5 days for
drop shipments. Special orders may take up to 4-6 weeks, depending
upon manufacturer availability.
Q. Where is your company located?
A. Lighting Incorporated calls Louisiana its home. We have
two showrooms, one in New Orleans and one in Mandeville. Most
of products ship from our New Orleans warehouse, and all items
can be either shipped to your home or picked up at one of our
two locations. Click Here address and
driving directions.
Q. How do we place an order?
A. You may order online using our shopping cart system,
Or you may phone in your orders by calling (504)486-5761. Our
Telephones are answered Monday through Friday, 8 a.m. until 5
p.m., and Saturday 9 a.m. until 3 p.m. Central Standard Time.
For off hours information, please e-mail
us.
Q. What type of payment do you accept?
A. We accept Pre-Pay orders only. You can pre-pay by using
any Major Credit Card (Online or Via Telephone orders). You may
also pay by mailing us your payment via check. Please note payment
made by personal check will be subject to will delay shipment
of order until the bank processes your check. This may take from
2-12 working days depending on your bank.
Q. What if I think there is an error with my order?
A. Once our online shopping system processes your order,
a Lighting Incorporated salesperson will check it for any errors.
If we believe an order is missing essential items, contains incorrect
pricing or shipping charges, or is flawed in any other way, we
will consider the transaction VOID and notify you by telephone
or email so we may properly resubmit the order with the appropriate
information. Of course, if you think there is an error with your
order, feel free to contact us at
any time!
Q. Is
there a Technical Support Line available?
A. Yes. Our Customer Service Representatives will provide
you with technical information on our products only. We also offer
professional lighting advice, layout, and
design services. Due to strict laws, we cannot offer or give
any type of installation or wiring information. The law requires
that only your local licensed electrical contractor can offer
this information. Since we are not Licensed Electrical Contractors,
we are regulated by state and federal laws not to offer any wiring
or installation advice. We can only give you information on the
actual product and what it will do, but not how to install it
or wire it. We apologize for this inconvenience.
